ISO/IEC 20000-1:2018 IT Service Management System (ITSMS) Training
Course Detailed Escription:
In today’s digital age, organizations depend heavily on IT services to support business operations and deliver value to customers. Managing these services effectively is essential to ensure reliability, efficiency, and continual improvement.
The ISO/IEC 20000-1:2018 IT Service Management System (ITSMS) standard provides a globally recognized framework for establishing, implementing, maintaining, and continually improving IT service management processes — ensuring that IT services are aligned with business needs and customer expectations.
At ESAC Academy, our ISO 20000-1 training program enables IT professionals and service managers to understand the principles, requirements, and best practices of IT service management according to international standards.
This course combines theory with practical application, covering service design, transition, delivery, and improvement — helping organizations achieve consistent, high-quality IT service performance and customer satisfaction.
Training Objectives:
By the end of this course, participants will be able to:
- Understand the scope, structure, and key requirements of ISO/IEC 20000-1:2018.
- Establish, implement, and manage an effective IT Service Management System (ITSMS).
- Align IT services with business objectives and customer requirements.
- Identify and manage service risks, incidents, and changes efficiently.
- Apply continual improvement practices to enhance service quality and performance.
- Support or lead internal audits and prepare for ISO/IEC 20000-1 certification.
Who Should Attend?
This course is ideal for professionals involved in IT service delivery, management, or governance, including:
- IT Service Managers and Coordinators
- IT Operations and Support Teams
- Quality, Risk, and Compliance Professionals
- Business Relationship and Project Managers
- Internal Auditors and ITMS Implementation Teams
- Organizations seeking ISO/IEC 20000-1 certification or process improvement
Course Details:
Instructor
Dr. Hamsah Khalil
Lesson Duration
1 Days (8 Hours)
Lessons
5
Language
English
Certifications
Digital, Physical
